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Sales Operations Manager



Sales & Business Development, Operations
United Kingdom
Posted on Tuesday, April 11, 2023
Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.
Big Data isn’t a problem. It’s an opportunity.
At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”
We help companies like Pfizer and Salesforce empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions (like a program for early-stage disease detection with Pfizer) and connect people to great data in less time (like Salesforce, whose analysts can now find data 35% faster). And we’re just getting started.
With more than $340M in funding - valued at over $1.7 billion and 450+ customers with household names - Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the third time, and our exceptional Glassdoor rating (4.7 out of 5!) reflects a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?
Join us!
Alation is looking for a highly driven, analytical, results-oriented operations professional to join the Revenue Operations team. This individual will be reporting to the Director of Revenue Ops and will be responsible for helping to optimize and streamline our customer operations by analyzing customer data, identifying trends, and making recommendations to improve overall utilization and satisfaction. You will need past experience in a fast-paced, rapidly growing organization and be willing to roll up your sleeves to get the work done. You excel at driving scalable processes, influencing in all directions, and have a solid understanding of the enterprise selling processes.

What You'll Do

  • Create and maintain dashboards and reports to track key metrics and provide insights to leadership
  • Assist with data management and ensure the accuracy and completeness of customer records
  • Analyze customer data to identify trends and insights that can be used to improve satisfaction, expansion, and retention
  • Own renewal and churn reporting, forecasting risk, and available to renew pipeline
  • Develop and automate surveys, integrating results into Alation tools for reporting and analysis
  • Work closely with Account Executives and cross-functional teams to develop and implement processes across the customer journey that improve customer insights and automation.
  • Identify opportunities for process improvement and automation to increase efficiency and scale our customer operations
  • Collaborate with other teams to ensure customer feedback is integrated into product development and service delivery
  • Support the development and implementation of training and education materials for customer facing team members
  • Develop renewal and product expansion/adoption plays for sales to run with customers
  • Administer Planhat and other tool integrations into Salesforce

What You Need

  • Experience with SFDC.
  • 5+ years of experience in Sales Ops or Customer Success Ops.
  • Preferred experience supporting multiple departments - Customer Success, Sales, Support, Marketing, and Services.
  • Experience with data visualization and reporting tools such as Tableau, Power BI, or similar
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
  • We're looking for a highly consultative and customer-centric sales professional with superb collaboration skills.
  • Capacity to think and act on both a tactical and strategic level.
  • A creative thinker who’s not afraid to share ideas and give (and receive) both positive and negative feedback.
  • A risk taker who has a high level of ambitions balanced with good business judgment and instincts.
  • Strong background focused on quantitative analysis, Excel, and logical reasoning
  • Strong ability to influence and drive solutions cross-functionally with senior management
  • Strong written and verbal communication, with experience delivering presentations to an executive audience.
  • Passion for Data and Analytics - We believe in a world where informed decision-making is the norm, and we would love it if you share this vision.
  • Positive, professional demeanor, no job is too big or small.
More About Alation
Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on
the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.
Why Alation?
- Market-Leading Data Catalog Provider
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment and development opportunities
- Competitive pay and health offerings including commuter benefits
- Flexible time off to relax and recharge
and much, much more!