Support Lab DevOps Engineer
Alation
Software Engineering, Customer Service
Chile
Posted on Wednesday, April 24, 2024
Our goal is unsurpassed customer-focused support while valuing each team member to meet our company goals and culture.
As a Support Lab DevOps Engineer, you will work closely with the rest of the Customer Experience team to analyze data that can be used to design and run programs for the team.
What you will do:
- Lead the CX team by ensuring they have the Lab tools to troubleshoot and deliver outstanding customer experiences.
- Develop and maintain Lab Infrastructure
- Manage Labs and uphold the CX Lab processes.
- Create and maintain Lab documentation for the CX team.
- Assess the lab needs of the CX team and propose improvements to enablement.
- Learn CX teams' technical needs that will require Lab support
- Manage onboarding and training schedules for Lab Infrastructure for the CX Team.
- Utilize data and analytics tools to analyze lab usage patterns and provide insights for improving the efficiency of lab usage.
Who you are:
- Motivated, proactive self-starter who thrives in a fast-paced startup environment
- Driven to have a professional rapport with the team by helping them feel their request is your most important priority.
- Committed to staying updated on industry trends, emerging technologies, and advancements in data and analytics
- Effective organization and project management skills to handle multiple tasks simultaneously
- Outstanding communication and partnership skills with the ability to work cross-functionally
You should have:
- Experience with the core AWS services: VPC, EC2, RDS, IAM, S3, LAMBDA, ECS, EKS, etc
- Good background in Linux/Unix administration.
- Ability to read technical documentation for data sources and set up connections as needed with the Alation product
- Worked collaboratively with team members to ensure successful delivery and implementation of assigned tasks.
- Ability to create automation and processes-management required to deploy, manage, configure, scale, and monitor internal and cloud-based applications.
- Experience with Chef, Puppet, or Ansible
- Working knowledge of authentication protocols like Kerberos, SAML, LDAP
- Must have hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, or other tools ( Terraform preferred)
- Must have experience developing cloud-native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Code Deploy (AWS), and/or GitLab.( Jenkins is preferred)
- Strong experience with Git/Github
- Experience with Docker, Kubernetes, and other cloud-native architectures
Bonus skills:
- Working knowledge of networking tools and infrastructure like firewalls, load balancers
- Hands-on Windows OS
- Azure and GCP cloud providers' knowledge
- Jira ticketing system experience
- AWS certifications, Azure certifications, and/or Terraform certifications.
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