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Support Lab DevOps Engineer



Software Engineering, Customer Service
Posted on Tuesday, June 18, 2024

Big Data isn’t a problem. It’s an opportunity.

At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”

We help companies you know and trust empower their people with the best data every day. Alation helps Discover Financial Services quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction. And real estate giant Keller Williams uses Alation to govern the more than 70 TB of data that empowers their global team of over 190,000 agents.

With $340M in funding – valued at over $1.7 billion and 550+ customers, including 35% of Fortune 100 companies- Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?

Join us!

Job Description:

Our goal is unsurpassed customer-focused support while valuing each team member to meet our company goals and culture.

As a Support Lab DevOps Engineer, you will work closely with the rest of the Customer Experience team to analyze data that can be used to design and run programs for the team.

What you will do:

  • Lead the CX team by ensuring they have the Lab tools to troubleshoot and deliver outstanding customer experiences.

  • Develop and maintain Lab Infrastructure

  • Manage Labs and uphold the CX Lab processes.

  • Create and maintain Lab documentation for the CX team.

  • Assess the lab needs of the CX team and propose improvements to enablement.

  • Learn CX teams' technical needs that will require Lab support

  • Manage onboarding and training schedules for Lab Infrastructure for the CX Team.

  • Utilize data and analytics tools to analyze lab usage patterns and provide insights for improving the efficiency of lab usage.

Who you are:

  • Motivated, proactive self-starter who thrives in a fast-paced startup environment

  • Driven to have a professional rapport with the team by helping them feel their request is your most important priority.

  • Committed to staying updated on industry trends, emerging technologies, and advancements in data and analytics

  • Effective organization and project management skills to handle multiple tasks simultaneously

  • Outstanding communication and partnership skills with the ability to work cross-functionally

You should have:

  • Experience with the core AWS services: VPC, EC2, RDS, IAM, S3, LAMBDA, ECS, EKS, etc

  • Good background in Linux/Unix administration.

  • Ability to read technical documentation for data sources and set up connections as needed with the Alation product

  • Worked collaboratively with team members to ensure successful delivery and implementation of assigned tasks.

  • Ability to create automation and processes-management required to deploy, manage, configure, scale, and monitor internal and cloud-based applications.

  • Experience with Chef, Puppet, or Ansible

  • Working knowledge of authentication protocols like Kerberos, SAML, LDAP

  • Must have hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, or other tools ( Terraform preferred)

  • Must have experience developing cloud-native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Code Deploy (AWS), and/or GitLab.( Jenkins is preferred)

  • Strong experience with Git/Github

  • Experience with Docker, Kubernetes, and other cloud-native architectures

Bonus skills:

  • Working knowledge of networking tools and infrastructure like firewalls, load balancers

  • Hands-on Windows OS

  • Azure and GCP cloud providers' knowledge

  • Jira ticketing system experience

  • AWS certifications, Azure certifications, and/or Terraform certifications.


Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.