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Senior Support Engineer



Customer Service
Multiple locations
Posted on Saturday, June 29, 2024

Big Data isn’t a problem. It’s an opportunity.

At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”

We help companies you know and trust empower their people with the best data every day. Alation helps Discover Financial Services quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction. And real estate giant Keller Williams uses Alation to govern the more than 70 TB of data that empowers their global team of over 190,000 agents.

With $340M in funding – valued at over $1.7 billion and 550+ customers, including 35% of Fortune 100 companies- Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value?

Join us!

Job Description:

We are looking for an experienced Sr. Support Engineer to join our advanced support team. As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.

What you'll be doing:

  • Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers

  • Specialize in at least one of the support specialization areas and serve as SME for internal and external customers

  • Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.

  • Facilitate internal and external technical enablement sessions

  • Build and utilize complex lab setups to replicate and resolve problems

You should have:

  • CS degree and at least 8 years of experience as a support engineer providing enterprise

  • software application support

  • Experience troubleshooting Linux and running shell commands

  • Experience with Relational Databases, such Oracle and Postgres. SQL is a must.

  • Ability to diagnose and debug applications written Java and/or Python

  • Experience with Web servers, such as Apache and Nginx

  • Experience with REST APIs

A big plus if you have experience in the following areas:

  • Postgres (DB internals)

  • JDBC drivers

  • Elasticsearch, NoSQL, MongoDB

  • Hadoop Ecosystem (Hive, HBase)

  • Cloud technologies and frameworks such as Kubernetes and Docker



Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.