Join Our Team and Make an Impact at Catchpoint!

At Catchpoint, we are on the lookout for a customer-obsessed, highly motivated problem solver to join our Value Engineering Team. As a Value Engineer, you will be more than just a technical wizard—you will be a trusted partner to our global customers, guiding them toward success.

You will:

· Dive deep into the journey of every customer, understanding their pain points and aspirations.

· Provide observability analysis from every angle, ensuring our solutions align perfectly with their needs.

· Keep the end user in mind because their experience matters most.

· Specialize in proactive intelligence and insights, offering unmatched expertise.

· Be the true partner our customers rely on.

Responsibilities:

As a Value Engineer at Catchpoint, you will be at the forefront of driving customer success. Buckle up because you are about to make waves:

Onboarding Excellence: Dive into the onboarding process, ensuring our customers are set up for success. Follow best practices for effective performance monitoring.

Juggler Extraordinaire: Prioritize, multitask, and thrive under pressure. Your mission? Drive successful customer engagements and outcomes.

Product Guru: Educate clients about our product features and capabilities throughout their contract lifecycle. Be their go-to source of knowledge.

Spot the Gaps: Identify client usage and adoption gaps. These are not hurdles; they are opportunities! Collaborate with Sales and Client Success Managers to drive the up-sell motion.

Relationship Builder: Assist with account education and building customer champions. Post-sale, you will be the friendly face our customers rely on.

Content Creator: Contribute actively to customer case studies, knowledge base articles, blogs, and webinars. Share your insights far and wide!

Jetsetter: Travel to customer locations when needed. Build relationships, educate, and spread the Catchpoint magic.

Tech Detective: Research and analyze internet-related events impacting customer applications.

Lifelong Learner: Stay sharp! Attend workshops, read professional publications, and network with fellow experts.

Team Player: Collaborate with engineering teams. Identify product opportunities and help design solutions.

Customer Whisperer: Work closely with product management. Understand customer needs, validate future feature designs, and ensure delight.

Renewal Rockstar: Contribute to client renewals and up-sell opportunities. You are not just helping close deals; you are building lasting partnerships.

Why You will Love It Here:

Direct Impact: You will not be a cog in the machine; you will directly shape our customers’ experiences and our company’s success.

Versatile Knowledge: Our Value Engineers are armed with an array of technological know-how—industry best practices, innovative solutions, and more.

Top Customers, Top Industries: Work with some of the world’s best across various sectors.

Autonomy: Minimal supervision? No problem! You will manage the Internet Performance monitoring strategy for multiple customers.

Star Gazing: Catchpoint is growing, and this is your chance to shine brightly as part of our talented team.

Qualifications / Experience:

· 5-7 years of experience in a customer facing/ technical consulting role.

· Understanding of web technologies - HTML, CSS, JavaScript, AJAX etc.

· Familiarity with common Integration tools used in Synthetic, APM industry and understand (deployment, maintenance, debugging) using REST APIs and Webhook

· Basic Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP’s, DNS, BGP etc.)

· Knowledge of the web-performance industry is a plus

· Good analytical and triaging / data triangulation abilities

· Self-motivated, detail-oriented, organized, and the ability to work independently

· Exceptional verbal and written communication skills including experience presenting in front of a large audience

· Bachelor’s degree in Engineering / BCA / MCA / BSC / MSC