Catchpoint Professional Services organization is one that works with some of Catchpoint’s largest customers to help them improve and maintain their web and mobile performance with expert advice and recommendations.

The Scripting Specialist will serve as the backbone for setting up monitors in customer environments. They will focus on maintaining the effectiveness of scripting strategies and will have opportunities to engage directly with customers at a core level.

What will success look like in this position?

The scripting specialist will collaborate closely with customers to develop monitors tailored to their infrastructure needs. This role involves a continuous learning curve throughout one's career. We have examples of individuals who began in scripting roles and have since transitioned into product management.

Responsibilities

• Proactively work with clients, providing expert analysis and insights
• Creating test scenarios for clients using selenium based front end scripting
• Work with Marketing as a technical resource – create custom deliverables involving the detailed analysis and drill down for articles, blog posts, and press releases
• Manage customer expectations by leveraging internal teams
• Work as an extension of your client's team, assisting in ad hoc analysis or testing
• Contribute actively to knowledge base, blog, and other product-related documentation
• Ability and means to travel as needed.
• Research, analyze, and resolve customer issues and questions
• Collaborate with engineering in identifying product defects, designing solutions, and testing.

Required Skills & Qualifications

• Experience in automation testing (QA) using selenium
• Experience in front end development/testing using JavaScript
• Experience in using REST and SOAP APIs
• Experience in desktop, mobile, and mobile app performance optimization
• Excellent conceptualization and communication skills.
• Able to educate business and technical people around concepts, and guide them to work towards providing optimized solutions
• Great listening skills and customer focused
• Ability to work independently and as a team member
• Good problem-solving capabilities