About Us

Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, Under Armour, home24, Maxeda Brands, Birkenstock and The Very Group. Constructor is a San Francisco based company that was founded in 2015, visit constructor.com.

We’re nearly doubling our ARR year over year and are one of the few companies performing better today than in 2021. As evidence of that, we recently finished a fundraise that nearly tripled our 2021 valuation! We're a passionate team that loves challenges and wants to make people’s lives better. We value openness, curiosity, and continual improvement. We believe that empowering everyone in a company to do what they think is best can lead to great things.

About the Position

Reporting to the VP of Customer Success, this newly-created leadership role of Director, Customer Success - Americas will help to shape and lead Constructor’s growing customer experience function within the Americas region. They will be responsible for our regional goals related to retention and extreme customer satisfaction. To achieve the goals, we need someone who can:

• Lead, develop and scale a team of high-performing Customer Success Managers
• Establish and implement proactive processes and systems that successfully retain and delight our existing customers
• Create effective partnerships and lead close coordination across the post sale customer lifecycle inclusive of Customer Success, Customer Marketing, Account Management and the rest of the Constructor go-to-market and leadership teams
• Create and deploy Customer Experience strategy for each customer and assign coverage of key players (from day-to-day management up to executive stakeholders) to our Americas based customers
• Be able to personally create and maintain executive-level value with executives at our customers based on Constructor’s value prop, and be able to teach this approach to the rest of the Americas based Customer Success team
• Lead cross-functional calls to discuss all aspects of our customers with a focus on retention, partnership strategy and helping to craft and dictate both the internal and external narratives of what is needed to make a customer successful
• Strong experience in team Team Building.
• Experienced in creation and elevation of a functional teams
• Coaching leaders of these functions and ultimate growth of those business units while maintaining organizational ARR
• Oversees hiring process and able to effectively make a final decision on candidates to be hired that will uphold our culture and be successful in the role
• Proven track record of building leadership team that effectively builds hires into successful consultants
• Acquire and maintain a working knowledge of the complete capabilities of Constructor’s products and capabilities
• Desire to get your hands dirty and work with customers directly
• Proven ability to drive Strategic Projects including:
• Being a key driver of ideation and scoping of key strategic projects
• Executing or overseeing the execution of said projects with a focus on cross-functional collaboration