We are looking for an Enterprise Customer Success Manager, who will be responsible for maintaining and developing customer relationships.

Responsibilities:

• Maintain and develop long-term relationships with strategic global customers of the Enterprise segment.
• To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues.
• Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties.
• Grow customer's portfolio through zero churn and active cross and up sales.
• Maintain higher than industry average NPS score.

Required skills and qualifications:

• Fluency in English is a must.
• Experience in B2B account management or project management with Enterprise accounts of not less than 4 years.
• Desire to learn and adapt fast according to a changing market environment.
• Customer-centric expert with a track record in delivering customer success.
• Project management experience with full-cycle Corporate and Enterprise projects.

What you should expect from us:

• The award-winning product (a Leader in Gartner Quadrants) to be proud of.
• A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
• Culture of genuine care, ownership, dedication, and high standards (learn more here).
• A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
• Creatio offers all team members competitive pay.
• Paid leave options for life-qualifying events, sicknesses, etc.