Integration Specialist
FloQast
IT
Sydney, NSW, Australia
Posted on Nov 16, 2024
The Integration Specialist is essential to our Support team and Global Revenue Organization, partnering with prospects and clients to drive successful deployments across FloQast’s vast integration ecosystem. This role directly engages with our customer’s IT, Financial System Admins, and other end-users, consulting on best practices and resolving complex issues across both prebuilt and custom APIs that span ERPs, Cloud Storage, Communication Tools, SSO, and more. This team player collaborates closely with Sales on late-stage opportunities, Professional Services and Partnerships on implementations, post-launch Account Management and Support teams on day-to-day customer issues and system migrations, and R&D on troubleshooting and go-to-market for new integrations.
*Visa sponsorship is NOT available at this time
What You'll Do:
- Assist FloQast customers with Integrations across the entire pre-sale/post-sale lifecycle by interfacing with end-users and their IT departments, ensuring third-party applications are successfully integrated with the FloQast platform;
- Serve as subject matter expert for FloQast’s integration ecosystem, including pre-built APIs, custom APIs and connectors, SFTP, and SAML;
- Join late-stage Sales opportunities to demonstrate Integration requirements to prospective customers and secure IT approval
- Advise customers on specific requirements (permissions, configuration, error resolution, testing/validation, etc.) during the implementation phase, working alongside the in-house Setup team and/or partner-led implementation consultants
- Lead system migrations using internal tooling and project management skills for customers that migrate from one integration system to another after initial launch
- Take ownership of Zendesk tickets that pertain to integrations and connected components of the FloQast platform
- Leverage sandbox/demo environments to recreate break/fix scenarios, test new configurations, and gather screenshots for both customer-facing and internal documentation
- Maintain/update FloQast’s technical guides for third-party integrations, and author documentation when necessary for go-to-market of new integrations
- Write regular expressions to parse file names and contents for data processing as part of integrations with ERPs, subledgers, banks, etc.
- Any other duties or tasks that may be assigned to help the Support department, the Company, and/or our clients meet their goals.
What You'll Bring:
- 3+ years of experience in a technical support, IT, business systems, or related role with a focus on integrations and system interoperability
- Strong verbal and written skills to assist customers over email and/or live screenshare
- Ability to communicate technical concepts to both technical and non-technical audiences
- Strong technical aptitude and pattern recognition skills to diagnose, reason through, and resolve issues efficiently, leveraging experience with similar cases/environments to identify root causes and solutions
- Comfort addressing novel scenarios with confidence and creativity.
Nice To Haves:
- Degree in IT, Business Systems, or a related field
- Experience with ERP systems, supporting configuration, integration, or migration of ERP modules
- Familiarity with cloud storage systems and administration experience within a team setting
- Familiarity with Single Sign-On (SSO) solutions and administrative experience within a team setting
- Experience publishing and/or updating technical documentation
- Experience participating in Sales process as technical resource
- Familiarity with scripting and data formats (e.g., regex, JSON, Python, SQL) to assist in advanced troubleshooting and customization for integrations.
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Joining our ANZ team means you'll enjoy an attractive compensation package that includes stock options. We take pride in fostering a vibrant and inclusive work environment where authenticity is celebrated. As part of our commitment to your well-being, we offer a benefits package, which includes a pension scheme, family forming assistance, a health benefit stipend, 20 days of paid annual leave (in addition to bank holidays), company-paid parental leave and quarterly mental wellness days to promote a healthy work-life balance. We support your professional growth through professional membership reimbursement.
Our conveniently located office in the central business district provides easy access to a wealth of amenities, and we regularly organize both local and virtual team social events to keep you connected with our global colleagues.