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IT Support Specialist



IT, Customer Service
Paris, France
Posted on Wednesday, April 24, 2024
Engineering · Paris · Hybrid Remote

IT Support Specialist


GitGuardian is a global pre-Series C cybersecurity scale-up.

Among our early investors who saw our market value proposition, are the co-founder of GitHub, Scott Chacon, along with Docker co-founder / CTO Solomon Hykes 👀. American and European top-tier VC firms have also invested in GitGuardian.

GitGuardian teams have developed a source code security platform for the DevOps generation. Our solutions are already used by more than 400K developers worldwide!


  • Maintain our IT assets inventory (laptops, screens, printers, video conferencing systems, switches, mouse, keyboards, etc.)
  • Manage the commercial relationship with suppliers
  • Prepare, install laptops (hardware and software deployment)
  • Onboard new users by creating their Google Workspace account and managing their access rights on our internal tools and SaaS applications
  • Ensure the security of our assets, in compliance with our SOC 2 policies
  • Provide support to users on laptops and IT devices (video conferencing, printing, etc.)
  • Maintain, configure and support our networking equipments
  • Write, maintain and improve technical documentations for the IT team, and end-user documentations for all employees and contractors
  • Provide technical support to end-users via phone, email, or in-person
  • Install, configure, and troubleshoot hardware and software components
  • Diagnose and resolve technical issues related to computer systems, software, and network infrastructure
  • Collaborate with IT team members to implement and maintain IT systems and procedures
  • Document IT procedures, processes, and troubleshooting steps
  • Train end-users on new hardware and software applications
  • Maintain inventory of IT equipment and software licenses
  • Stay up-to-date with emerging technologies and trends in the IT field

You will participate in the following projects:

  • Test and choose the best equipments, optimizing price, comfort, and hardware / software compatibility
  • Implement GitGuardian’s MDM (Mobile Device Management) system
  • Implement GitGuardian’s IT asset management software
  • Work with the SRE team to provide a safe, reliable and secure work environment to all Guardians and contractors
Our technical environment:
    • Google Workspace Slack, Notion, SAML & SSO authentication
    • Gitlab for ticketing, technical documentation and Infrastructure as Code versioning
    • Ubuntu Linux on Dell XPS laptops or MacOS on Apple laptops


    If you think you match at least 70% of these criteria, please apply!

    • Degree in Information Technology, Computer Science, Information Systems, or a similar technical field, or equivalent experience
    • 2 - 5 years of previous experience in a similar position
    • Good knowledge of Linux, and macOS
    • Previous experience with an MDM or IT asset management system
    • Passion for computer hardware & software, support and automation
    • Good english skills
    Bonus points:
      • You have worked in a SOC 2 compliant, or ISO 27001 certified environment
      • You don’t hand passwords to users on post-it notes ;-)
      • You’re a true team player, always willing to help your peers improve their skills!
      • You have a deep understanding of the startups dynamics and challenges
      • You have experienced strong team growth in a previous company


      • 💰 Package that includes stock-options
      • 🍜 Lunch voucher (Swile)
      • 💻 Up to €300 to improve your home office set-up
      • 🌴 Yearly holiday allowance
      • 🤝 Referral bonus of 4000€ for any new Guardian we might hire thanks to you
      • 🎡 Team building: monthly activities for the whole company + dedicated quarterly budget for every employee
      • 🐕 Pet-friendly offices, some Guardians gets to bring their dogs from time to time

      And also...

      • 🏡 Remote policy: at least 2 days/week at the office for people living in Île-de-France, at least 3 days/month for people living elsewhere in France
      • 👊 Working on a meaningful product, we already helped more than 400k developers across the globe
      • 📈 A robust engineering culture, discover our R&D projects
      • 🚀 Many opportunities for career development in the long term
      • 👫 Trust & autonomy on your perimeter with a very transparent internal communication and a strong impact on the company development

          Recruitment process

          At GitGuardian, we are committed to building a diverse, equitable and inclusive workforce.

          We will ask for your gender on the application page to help us understand the diversity of our applicant pool and to track our progress in attracting and hiring a diverse workforce. The information is optional and will not be disclosed to the hiring manager or the interview team and will not be considered in the hiring process. We appreciate your willingness to share this with us so that we can continue to improve our diversity and inclusion efforts.

          1. Video call with a Talent Acquisition team member

          To discover your professional project and evaluate if there could be a mutual match.

          2. Team interview / Interview with your future manager

          To know more about yourself and your achievements, and present to you the team.

          3. Technical test / Business case

          To evaluate your skills for the position and project yourself into the role.

          4. Final interview with an Executive Manager

          To detail our company’s vision and ambitions for the next couple of years.

          Curious to know more about us ?


          • Want to go even further? Check out our public roadmap!
          • Check out the State of Secrets Sprawl Report to understand our mission and the industry.
          • Mackenzie (DevRel) will tell you about how GitGuardian works in this video!
          • Our solutions are already used by hundreds of thousands of developers in all industries and GitGuardian platform is the n°1 security app on the GitHub marketplace 🔥


          • GitGuardian helps organizations find exposed sensitive information that could often lead to tens of millions of dollars in potential damage.
          • More than 80% of our customers are in the United States.
          • Many F500 companies use GitGuardian's platform.


          • The Guardians are knowledgeable, committed, serious, aligned with the company’s mission, and true team players: always willing to help each other grow our skill sets!
          • The team is diverse and we hail from more than 20 different countries.
          • We are also agile, remote-friendly, and fun people to work with.
                Remote status
                Hybrid Remote
                Employment type

                Guardians of Code

                We develop code security solutions for the DevOps generation and are a leader in the market of secrets detection & remediation.

                Our solutions are already used by hundreds of thousands of developers in all industries and GitGuardian Internal monitoring is the n°1 security app on the GitHub marketplace. GitGuardian helps organizations find exposed sensitive information that could often lead to tens of millions of dollars in potential damage.

                We love wearing our Guardians’ cape, and help each other achieve high ambitions!

                Engineering · Paris · Hybrid Remote

                IT Support Specialist

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