Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

The position is available across our European hubs, including Paris (France), Lisbon (Portugal), and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.

About the Chat Widget Team

The Chat Widget team is in charge of maintaining and expanding the functionality of the widget product. The widget provides live chat capabilities but also acts as a platform for a set of automated tools that are developed by other teams. The team is also responsible for integrating these tools to ensure a great experience for the end user.

What You’ll Do

• Enhance and expand the functionality of the chat - we have a clear vision for the future of our product and there’s a lot to build!

• Explore and implement performance improvements.

• Work with other teams to help embed the products they develop inside the chat.

• Collaborate with other engineers, sometimes from other teams, in order to take the right technical decisions. You will insist on high standards and will instrument code with logging and unit tests, and configure monitors and alarms for the important production functionalities.

• You will help clarify the scope of work on a quarterly basis. You will analyze new product requirements and help clarify. You will provide technical consultation and brainstorm alternative ideas. You will break down project requirements into actual tasks and estimate effort.

Who You Are

• 6+ years of experience working with React and Node.js

• At least one professional experience working with Python

• You’ve demonstrated ownership in previous roles/ projects

• You’ve worked in a team environment

Nice to Have

• Experience with TypeScript

• Experience with WebSocket

• Experience working on live chat features or products is a big plus!

Company Benefits and Perks

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖 4 weeks of vacation

• 🍼Paid parental leave (16 weeks)

• 💻Latest MacBook Pro or equivalent

• 🩺Complimentary private health insurance

• 🚊50% of public transportation reimbursed

• 🍴Personal credit card to buy lunches during the week

• 💆Get up to $700 to set up your workstation at home (working from home should feel breezy)

• 📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people & the video of the September 2023 P&E team retreat in Romania)

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Join us! Resistance is futile!

You’ll fit right in if you care about working on applications that put the customers’ needs first. At Gorgias, we work hard so our customers have an easier job! We like working with people who “get stuff done” and are confident about pushing their code to production many times a day. You love to tear down roadblocks alongside a collaborative team. You’re also one of those people who cares about becoming a better engineer and human every day. Learning never stops; we help each other get better! If getting your hands dirty in a real-world application that touches the lives of millions is your thing, then yeah, Gorgias is for you.

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com