Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

About the Growth Team

💳 As a SaaS, the first interaction with a customer and Gorgias is to create an account and enter payment details. Easy and quite usual, right? Making it simple, efficient, reliable, and preventing fraud is another story, however. Strong to its dozen of thousands of merchants Gorgias handles thousands of daily transactions and hundreds of daily new accounts which expect fast and easy access to payment methods.

🤖 The second aspect of the team is to develop/groom and maintain the main objects and APIs dedicated to these merchants’ data: Customers, orders, and transactions … Atomicity and observability are the two strong principles guiding the growth team.

🚀 The growth team is in charge of:

• Design, implement, and scale event-driven solutions for the company's main models allowing usage-based pricing, reactive event notifications, and triggers

• Develop robust and scalable flows to support user and customer journeys on the platform (e.g: Shopper buying timelines, merchant should be billed exactly once for the right amount)

• Put in place monitors, metrics, and end-to-end tests to guarantee API and flow SLOs are up to Gorgias’ standards

• Improve and enhance the customer journey from landing on the signup page, until renewing their contract every year, taking into account Gorgias’ customers specificities, their business, and their needs as they grow and navigate across our prices

• Always anticipate, detect, and block fraud at all levels, whether it is by blocking account creation, plan selection, or access to specific features. This team acts as a watchdog against always-evolving patterns and new fraud techniques.

What You’ll Do

• Collaborate with a team of senior ICs on developing and grooming core objects and models re-used across the engineering team

• Collaborate with the data team to build pipelines and flows serving business use cases such as :

  • Design APIs and models in collaboration with senior ICs to enable more event-driven features putting always focus on the quality of the data and the consistency of actions taken

  • Billing recurring on overage charges

  • Reactive flow (customer purchase, plan change, trigger subscription…)

• Define a monitoring strategy to prevent and fight fraud, collaborating with a security team when required

Who You Are

• 7+ years experience in back-end

• 2+ years experience in frontend before or in parallel with the back-end experience

• Significant experience with event-driven systems and eventual consistency patterns

• You have experience with Billing systems or related highly observable metrics

• Experience with high-traffic applications and continuous development/deployment

• Strongly desirable experience with Kafka, Python

• You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced and distributed environment. You are comfortable with working with a product team, providing feedback and suggesting new ideas

• You’ve built on top of integrations with common SaaS billing, invoicing, payment processors, and accounting software like Stripe as a plus

• Being familiar with the U.S. tax system and Stripe is a plus

Company Benefits and Perks

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖 5 weeks of vacation

• 🍼Paid parental leave (16 weeks)

• 💻Latest MacBook Pro or equivalent

• 🩺Complimentary private health insurance

• 🚊50% of public transportation reimbursed

• 🍴Personal credit card to buy lunches during the week

• 💆Get up to $700 to set up your workstation at home (working from home should feel breezy)

• 📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people! & the video of the September 2023 P&E team retreat in Romania)

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com