We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

The sales orgs at Gorgias help fuel the growth of Brands around the globe by offering the only conversational AI purpose built for eCommerce to drive sales and resolve support inquires. As the #1 CX and automation platform for eCommerce locally, Gorgias works with hundreds of partners, and nearly 2,000 APAC merchants to support their CX needs. As part of our growth goals, this role will focus on converting prospects into long-term customers. You’ll join a high-performing team (ranked in the top 10% of sales orgs by RepVue) and you will be the AE leading new sales and expansion in Australia for our SMB & Commercial segment.

What You’ll Do

• Manage the full sales cycle from inbound discovery to demo to close

• Manage select cross-sell and expansion opportunities (roughly 20% of role) with existing Gorgias customers

• Sell Gorgias’ core product offerings to e-commerce brands across APAC

• Own a quota, and optimize your process to exceed it

• Partner with Marketing and Partnerships teams to qualify and convert inbound leads

• Collaborate cross-functionally to ensure a smooth customer transition post-sale
  

Who You Are

• A proven sales performer with 2–3+ years of closing experience, ideally in SaaS

• Comfortable running discovery, live demos, and navigating multi-stakeholder deals with new and existing customers.

• Consistently exceed quota targets; a true "winner" mindset

• Coachable, curious, and humble with a strong desire to grow

• Entrepreneurial and self-directed, you thrive in fast-paced and evolving environments

• Excellent communicator and persuasive storyteller with strong listening skills

• Able to simplify complex solutions into clear business value

Nice to Have

• Experience selling to or working within the e-commerce space

• Experience at a tech startup or scale-up

• Background as an e-commerce founder or working directly with DTC brands

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.