Locations
San Francisco, CA, USA · Irvington, NJ, USA · Paris, France · Irving, TX, USA · United States
industry
Administrative Services · Commerce and Shopping · Consumer Products · Hardware · Information Technology · Professional Services · Software
Size
201-1000 employees
Stage
Series C+
founded in
2015
Gorgias is an AI-powered customer experience platform tailored for ecommerce businesses, enabling them to provide personalized and efficient customer support across multiple channels including email, social media, live chat, and SMS. With features like Gorgias Helpdesk, Automate, and Convert, the platform centralizes customer interactions, automates responses, and enhances website conversion rates. Trusted by over 15,000 brands, Gorgias has demonstrated significant traction, saving stores collectively over 9.25 million hours and $323 million in support costs annually. The company positions itself as a leader in the ecommerce customer service space, focusing on automation and AI to improve customer satisfaction and operational efficiency.
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