Director, Sales Systems and Processes - Remote
Highspot
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See open jobs at Highspot.See open jobs similar to "Director, Sales Systems and Processes - Remote" Sapphire Ventures.Sales & Business Development
Canada
Posted on Thursday, May 2, 2024
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
We are seeking a passionate member to join our Revenue Operations team. This player-coach role focuses on designing world-class processes and systems aligned with Highspot’s global Go-To-Market Strategy. You will lead and help administer Sales tools, including Salesforce, while building out a team of administrators and architects. This involves assessing needs, making vs. buy decisions for new tools, and developing plans to drive change. Additionally, you will collaborate with the Sales Enablement team to design and deliver a curriculum for adopting these processes and systems to enhance productivity. Your role will involve working across Sales, Customer Success, Marketing, Product, Finance, and IT to boost customer satisfaction, productivity, and efficiency through automation and optimized processes.
Reporting to the Director of Revenue Technology, you will leverage your deep expertise with Salesforce and experience in architecture, integrations, and workflows to drive the evolution of sales processes and systems. As a strategic hub intersecting multiple functions, you will thrive on technology and drive impactful change.
About You
- Curious learner who thrives on technology.Creative problem-solver with a "Get It Done" attitude.
- Excellent written and verbal communication skills, capable of engaging stakeholders at all levels.
- Change agent with a proven track record of leading projects from requirements to go-live, with advanced program and project management skills.
- High EQ, tact, diplomacy, and self-awareness, with the ability to have courageous, difficult discussions and influence cross-functionally.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
What You'll Do
- Responsibilities include:
- Support the evolution of sales processes and systems to improve productivity.
- Create and document current sales processes, systems, and tools.
- Define and prioritize initiatives to streamline and automate processes with measurable success metrics.
- Oversee the selection, implementation, and maintenance of sales technology solutions (CRM, sales automation tools, etc.).
- Ensure systems integration for accurate, real-time data for decision-making.
- Develop, implement, and enforce processes to maintain data integrity.
- Work closely with internal stakeholders to prioritize projects, scope requirements, and implement solutions across go-to-market functions. Oversee overall improvement project execution, coordinating with enablement to drive change management and adoption of improved processes and tools.
- Partner with Partner and Customer Success organizations to incorporate an end-to-end view into process design.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Collaborate with the Sales Enablement team to design and deliver a curriculum aimed at adopting implemented processes and systems.
- Train and support the sales team in the effective use of sales systems and tools.
- Partner with the Governance, Risk, and Compliance team to implement and execute compliance processes for SOX, GDPR, etc.
- Stay up-to-date with industry trends and best practices in sales operations, tools, and analytics.
Sales Process Optimization
Sales Systems Management
Collaboration and Leadership
Training and Enablement
Compliance and Governance
Your Background
- Bachelor's degree in business, marketing, or related field.
- 10+ years of experience in sales operations, process improvement, and implementing sales processes and systems within a B2B SaaS company.
- Deep understanding of the Lead to Order business processes and supporting technologies, including CRM systems (e.g., Salesforce Sales Cloud), CPQ, Clari, and GTM applications.
- Strong analytical skills and experience with data analysis and reporting (Salesforce, Tableau, Snowflake).
This position is available remote, in the following locations:
- Alberta, Canada - Remote
- British Columbia - Remote
- Ontario - Remote
Base salary range: $166,087 - $225,217
Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
-Flexible PTO
-Generous Holiday Schedule + 5 Days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-Flexible work schedules
-Access to Coaches and Therapists through Modern Health
-2 Volunteer days per year
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation, which may include age, ancestry, citizenship, color, ethnicity, family status, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disabilities, political belief, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button."
This job is no longer accepting applications
See open jobs at Highspot.See open jobs similar to "Director, Sales Systems and Processes - Remote" Sapphire Ventures.