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People Operations Specialist, EMEA



People & HR, Operations
London, UK
Posted on Thursday, May 23, 2024
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
Highspot is looking for a detail oriented, enthusiastic People Ops Specialist who is excited and energised by providing best in class employee experience. You will be hands-on and self motivated and very familiar with the whole employee lifecycle.
Working as part of a global HR team reporting into the Director, Global People Operations, supporting employees across the EMEA and ANZ region as well as supporting HR programmes and initiatives.

What You'll Do

  • Be the first point of contact for all employees in EMEA and ANZ, providing support for line managers and dealing with employee queries in a helpful and efficient manner.
  • Supporting employee lifecycle management processes such as onboarding, termination, personal data changes and internal promotions.
  • Maintain up to date employee records in Workday and other HR systems. Attention to detail and data integrity are critical.
  • Working in close conjunction with the Payroll Manager ensuring that all payroll changes are accurately recorded and processed and responding to any initial payroll queries.
  • Be responsible for the onboarding of new starters in EMEA and ANZ, providing a best in class experience for all new starters.
  • Responsible for all EMEA benefits administration working closely with benefits providers including researching and suggesting new benefits to enhance our benefits offering.
  • Ownership for completing all paperwork related to employees from new starter paperwork to salary changes, promotions, references etc.
  • Constantly aiming to improve service delivery and employee experience by making recommendations and improvements on existing and new policies, processes and procedures
  • Working on EMEA specific projects and initiatives to improve onboarding, employee engagement and morale as well as working with the People Operations team in Seattle on group-wide projects
  • This role will also play a critical role in ensuring that employee morale is high and will be responsible for thinking up creative social events and ways to keep morale high as well as creating a ‘one team’ culture
  • Assisting with DE&I projects that have a EMEA focus

Your Background

  • Substantial experience of providing operational HR support to a German and UK workforce
  • A strong understanding of UK and German employment legislation
  • Strong communication skills, both written and spoken and the ability to present information to individuals as well as groups of employees
  • An innate ability to build relationships across all levels of the organisation
  • Ease and comfort with ambiguity - while there are some process in place this role will have the autonomy to create the structure and processes needed as we scale and build out the EMEA people function
  • Previous experience of payroll and benefits administration is a must as well as the attention to detail that is required to ensure that there are no human errors
  • Able to juggle multiple requests and deadlines with good humour and patience
  • Experience of HRIS with a preference for Workday

Nice to Have

  • A passion for DE&I with some previous experience of working on DE&I initiatives
Competitive compensation including equity so you feel like you have a piece of the pie
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
4 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Professional development opportunities through LinkedIn Learning
Access to Coaches and Therapists through Modern Health
Eligibility Checks
We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.
Highspot UK Candidate Privacy Notice
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.