About the Role:

The Hardware and Maintenance Manager oversees the technical aspects of the company's hardware infrastructure, including deployment, maintenance, and integration with proprietary systems. This role ensures maximum uptime, efficiency, and scalability for our assembly lines. The ideal candidate will have strong technical expertise in maintaining devices such as scanners and printers.

This role is an exempt role reporting to our Sr. Regional Operations Manager, and is primarily based out of our Columbus, OH, Woburn, MA, or Aurora, CO office (flexibility based on candidate's location). This is the perfect opportunity if you have a passion for creating something new and being the owner and innovator and are interested in growing your career at a start-up.

This role will be expected to travel to our various field offices as well as internationally.

What You’ll Do:

Hardware Management

• Oversee the setup, testing, installation, maintenance, and repair of hardware, including sensors, scanners, industrial printers, and related production devices
• Manage and maintain complex equipment, including motors, breakers, starters, variable speed drives, process control devices, instrumentation, pneumatics, hydraulics, and electrical components
• Troubleshoot, diagnose, and repair malfunctioning machinery, replacing components as needed
• Perform routine maintenance, testing, and calibration of equipment to ensure optimal performance. including motors and electrical components
• Train and support field teams on maintenance, troubleshooting, and technical support to maximize uptime
• Ensure seamless hardware and software integration with IT infrastructure
• Manage hardware lifecycles, including upgrades and decommissioning
• Maintain up-to-date documentation of configurations, installations, and maintenance procedures
• Ability to calibrate process control instruments tight tolerances using calibration equipment
• Install and maintain wiring, switches, relays, and circuit breakers

Project Management

• Lead technical hardware projects from planning to execution, ensuring timely and budget-conscious completion
• Collaborate with cross-functional to ensure seamless integration of hardware and systems, including supporting new market launches
• Create and update process documentation, including work instructions and checklists

Vendor & Hardware Management

• Collaborate with vendors to procure hardware and negotiate contracts
• Partner with 3rd-party vendors to drive hardware innovation and optimize production processes
• Evaluate new technologies and recommend upgrades or replacements
• Maintain asset management records for all hardware and keep accurate records of repairs and services
• Stay updated on hardware advancements and implement improvements as needed

You Ideally Have:

• 5-7 year’s experience in a hardware/maintenance operator role required, knowledge of IT systems a plus
• Technical knowledge in electrical, hardware (scanners, printers etc)
• Expert-level technological know-how with the ability to troubleshoot, solve, repair hardware and technical issues with equipment, operate systems and platforms
• Experience with calibration, maintenance, and repair of complex industrial hardware
• Understanding of schematics and connectivity between electrical components
• Knowledge of hydraulics and rebuilding pneumatic parts
• Ability to read and interpret technical schematics, drawings, and manuals.
• Must be willing to travel up to 40%, including internationally, with a valid driver’s license and passport.
• Ability to reach, bend, stoop, push and/or pull, and occasionally lift/move 40 pounds

What We Can Offer You:

• $75k-90k base salary + bonus with the eligibility for future performance-based equity
• The opportunity to have a voice, say, and “leave your fingerprints” on our product and business
• A commitment to provide you with the benefits of a start-up career without the start-up pains
• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, etc.)
• 401(k)
• Flexible working hours
• A culture of trust and accountability