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Technical Author



Manchester, UK
Posted on Tuesday, June 11, 2024
Matillion is The Data Productivity Cloud.
We are on a mission to power the data productivity of our customers and the world, by helping teams get data business ready, faster. Our technology allows customers to load, transform, sync and orchestrate their data.
We are looking for passionate, high-integrity individuals to help us scale up our growing business. Together, we can make a dent in the universe bigger than ourselves.
We are now looking to add a Technical Author to #TeamGreen!
About the role
Technical authors at Matillion are responsible for producing written technical content across multiple sites. This role reports to the Group Technical Author and is an integral part of the writing team, functioning as information developers rather than just writers.
The role demands the ability to work quickly and accurately, supported by a team philosophy of continuous learning and technical breadth. Technical authors are expected to master Matillion's products, integrate them across the organisation, and understand customers' needs.
What you will be doing;

Writing Product Documentation

  • Create and maintain clear, concise, and comprehensive documentation using Markdown, ensuring accuracy and user-friendliness.
  • Understanding the docs base and raising errors or issues with the team.
  • Reviewing work from other authors as part of the QA process.

Research and Communication

  • Conduct thorough research on emerging features and technologies to stay updated and ensure documentation reflects the latest developments.
  • Communicate regularly with engineers and product owners to gather detailed information about upcoming features and align documentation with product development.

Process Enhancement and Advocacy

  • Contribute ideas, participate in discussions, and advocate for new strategies, processes, and technologies to improve team efficiency and effectiveness.
  • Promote the value and importance of the content team and technical authoring profession within and outside the organisation, fostering a positive image and encouraging best practices.

Required Skills

  • Able to independently resolve problems in a fast-paced software development environment, often involving frequent releases.
  • Holds a basic understanding of computing concepts such as variables and data types, and has a working knowledge of the “Docs-as-code” approach, including using an editor (e.g. Visual Studio Code), source code control with Git, documentation markup languages and project management systems (e.g. Jira).
  • Adopts a user-first approach to understanding the requirements of information development and is a perpetual learner, utilising resources like Udemy and GenAI to enhance industry knowledge and skills.

Additional Skills

  • Experience with static site generator software such as MkDocs or Docusaurus and web content styling using CSS.
  • Experienced with generative AI tools such as ChatGPT, comfortable writing prompts to enhance productivity, and has informed opinions on the intersection of information development and AI.
  • Possesses proven experience as a technical author in a SaaS software company, demonstrating excellent composition and grammar skills.
  • Familiarity with cloud data warehouses like Snowflake or Databricks and the ability to write basic SQL queries.
  • Knowledge of one or more cloud computing platforms (AWS, Azure, GCP), including concepts such as storage and permissions.
  • Experience with programming languages such as Python or JavaScript and an understanding of text formats like JSON, CSV, and Avro.
  • Familiarity with Agile, Scrum, and Kanban methodologies, as well as knowledge of dbt (data build tool).
At Matillion, we are committed to providing competitive salaries in line with market standards. Our estimated compensation range for this position is £34,000 - £51,000 but the final salary will be based on your relevant skills, experience and qualifications demonstrated in the hiring process.
Matillion has fostered a culture that is collaborative, fast-paced, ambitious, and transparent, and an environment where people genuinely care about their colleagues and communities.
Our 6 core values guide how we work together and with our customers and partners. We operate a truly flexible and hybrid working culture that promotes work-life balance, and are proud to be able to offer the following benefits:
- Company Equity
- 30 days holiday + bank holidays
- 5 days paid volunteering leave
- Health insurance
- Life Insurance
- Pension
- Access to mental health support
- Career development with access to a Udemy account, Blinkist and much more!
More about Matillion
Thousands of enterprises including Cisco, DocuSign, Pacific Life, Slack, and TUI trust Matillion technology to load, transform, sync, and orchestrate their data for a wide range of use cases from insights and operational analytics, to data science, machine learning, and AI.
With over $300M raised from top Silicon Valley investors, we are on a mission to power the data productivity of our customers and the world.
We are passionate about doing things in a smart, considerate way. We’re honoured to be named a great place to work for several years running by multiple industry research firms.
We are dual headquartered in Manchester, UK and Denver, Colorado.
We are keen to hear from prospective Matillioners, so even if you don’t feel you match all the criteria please apply and a member of our Talent Acquisition team will be in touch. Alternatively, if you are interested in Matillion but don't see a suitable role, please email talent@matillion.com.
Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.