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Senior Customer Success Engineer



Customer Service, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Tuesday, March 26, 2024

Customer Success Engineer

Who we are

Moveworks is the copilot platform for automating employee support, empowering our customer’s workforce to converse with all of their business systems through natural language. Powered by the world’s most advanced LLMs and our proprietary MoveLM models, our copilot enables users to search information, automate tasks, and create content with generative AI.Brands such as Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate L1 support, enhance the employee experience, and navigate critical business initiatives.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the 2023 Forbes Cloud 100 list as well as the Forbes AI 50 list for five consecutive years, while also earning recognition as the winner of the 2023 Edison Awards for AI Optimized Productivity, and as the Best Bot Solution at the 2022 AI Breakthrough Awards.

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

What you will do

  • You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
  • You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
  • You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects.
  • You will ship code to enhance our internal tools
  • You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
  • You will be our customer advocate in influencing product roadmap and improvements

What you bring to the table

  • You have 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
  • You have a great track record of driving successful technical adoption with medium to large-sized projects
  • You have hands-on experience in administering and deploying enterprise solutions
  • You have ample working knowledge of IT infrastructure and large SaaS platforms
  • Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
  • You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
  • You are proficient in using REST API’s and reading documentation to query new endpoints
  • You have familiarity with Linux and Windows environments and using the command line
  • You have a good understanding of data modeling and data pipelines
  • Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
  • You are confident in your communication and interpersonal skills
  • You possess a bachelor’s degree or higher in Computer Science or a related field

You are willing to travel 10 - 25% of the time (in a post COVID world)

Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Equal Opportunity Statement:

Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.