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Renewal Manager



United States · Remote
Posted on Wednesday, May 8, 2024

Who We Are

Moveworks is the copilot platform for automating employee support, empowering our customer’s workforce to converse with all of their business systems through natural language. Powered by the world’s most advanced LLMs and our proprietary MoveLM models, our copilot enables users to search information, automate tasks, and create content with generative AI.

Brands such as Databricks, Broadcom, DocuSign, and Palo Alto Networks leverage Moveworks to automate support, enhance employee experience and productivity, and navigate critical business initiatives.

Founded in 2016, Moveworks has raised a total of $315 million in funding, and was most recently at $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

Location: Candidates located in Central USA (Austin, TX preferred)

What You Will Do

Moveworks is looking for a Renewal Manager to join our Renewals team. As a Renewal Manager at Moveworks, you’ll play a high impact, pivotal role in owning, driving and leading the renewal process for Moveworks customers. This is a highly collaborative position that partners with the accounts team to minimize attrition, enhance and improve our customer contracts while protecting and strengthening our existing relationships. The ideal Renewal Manager is experienced with a comprehensive understanding of the SaaS contracting space with a keen understanding of how to articulate current and future value.

  • Achieve financial and strategic revenue, bookings, and billings targets by owning and executing win/win negotiation strategies for renewals that maximize contract value and ensure on-time commitments
  • Actively engage with key decision makers in collaboration with the accounts team to demonstrate value realization
  • Playing an active role on the accounts team to maximize growth and helping to identify opportunities upon contract renewal
  • Collaborate with internal resources such as Account Executives, Customer Success, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
  • Identify risk and execute/iterate on churn mitigation strategies including leveraging internal resources and executive engagement.
  • Accurately maintain/update a rolling forecast and adhere to best practices for all internal processes including Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quoting and Forecasting

What You Bring To The Table

  • 5+ years experience as part of an enterprise software sales, account management, or customer success team with experience working with mid-sized to large customers
  • Strong negotiation skills with experience driving contracts to completion including navigating contracting and procurement cycles
  • Experience in a quota carrying sales role with a consistent track record of achieving personal and team goals
  • Strong process management, financial acumen, and contractual engineering skills
  • An uncanny attention to detail and ability to multitask and prioritize
  • Strong written, oral communication, and presentation skills
  • History of thriving in a rapidly-changing environment with a willingness to learn and an openness to giving and receiving feedback
  • An interest in and ability to grow business with a strategic mindset
  • Bachelor’s degree

Base Compensation Range: $56,000 - $120,000

Compensation Structure: Base + Variable + Equity

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.