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Customer Zero Innovation Lead



Customer Service
Mountain View, CA, USA
Posted on Friday, June 14, 2024

Who We Are

Moveworks is the AI copilot that takes the friction out of work.

It unifies every business system, giving employees one place to go to find information and automate tasks, increasing employee productivity by simplifying work.

Powered by an genAI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, the Moveworks Copilot understands employee requests, devises intelligent plans, then executes actions to get work done across application boundaries.

The world’s most recognizable brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to automate repetitive support issues, provide a universal search interface, and common use cases across different applications.

Founded in 2016, Moveworks has raised a total of $315 million in funding, and was most recently at $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

What You Will Do

Are you interested in trailblazing and deploying new AI & ML scenarios for our own products? Do you want to push the envelope on what our product can do? As a Customer Zero leader, you will get to interact with a diverse group of stakeholders (IT, Finance, Engineering, Sales, GTM, HR, Security, Procurement, etc) to determine how to enable key scenarios to make their employee experience better using our own product. At Moveworks, we are committed to embodying the spirit of innovation and excellence that defines our products—Moveworks Copilot, Knowledge Studio, Creator Studio, Search, etc. As a Customer Zero Innovation Lead, you will lead Customer Zero initiatives for our own suite of solutions, leveraging them to their maximum potential, challenging their limits, and providing invaluable feedback to our product and engineering teams. By doing so, you will not only refine our offerings but also share these transformative experiences with our customers and inspire them.

  • Project Management: Manage Customer Zero projects from inception to completion, including reporting, tracking, and KPI determination to ensure program success.
  • Technical Hands-On Experience: Utilize your technical expertise to develop compelling use cases, with a deep understanding of our product capabilities, including REST APIs, SaaS integrations, and enterprise automation tools.
  • Cross-Functional Collaboration: Gather requirements from diverse business units and translating them into actionable use cases.
  • Strategic Prioritization: Identify and prioritize Customer Zero use cases across various business functions.
  • Develop external facing content: Create external facing content that highlights the innovative scenarios developed internally, showcasing our product's capabilities and inspiring customers.

What You Bring To The Table

  • Bachelor's degree or higher
  • 5+ years of experience in program or project management, with a proven track record of leading complex, cross-functional projects.
  • 5+ years of hands-on experience with REST APIs, SaaS integrations, enterprise automation tools (iPaaS - Integration platform as a service, API Management, RPA - Robotic Process Automation)
  • Design, develop, and maintain experience APIs, focusing on usability, scalability, and innovation.
  • Experience leading cross-functional teams to deliver projects with multiple dependencies and constraints
  • Excellent command of verbal and written communication for all levels of technical and non-technical stakeholders
  • Demonstrated ability to drive to clarity and collaborative results in ambiguous situations
  • Demonstrates knowledge in at least one of the key areas (IT, HR, Finance, GTM, CS, or Procurement), ensuring a nuanced approach to translating use cases.

Compensation Range: $157,000 - $223,000

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.