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Associate Network Technician (contract)



Santa Clara, CA, USA
Posted on Tuesday, June 6, 2023

About Netskope

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

About the role:

This is a Contract, Part-Time role at 20 Hours / week.

A network lab technician plays a crucial role in the maintenance and operation of network laboratories. Their primary responsibility is to support the setup, configuration, testing, troubleshooting, and maintenance of network equipment and infrastructure within the IDF/server room environment. This candidate plays a critical role in supporting network-related projects, ensuring smooth operations, and facilitating test and development activities.


  • Network Equipment Setup: Install, configure, and maintain network devices, including routers, switches, firewalls, servers, and other networking equipment, within the lab environment.

  • Lab Infrastructure Management: Ensure the lab environment is properly organized, clean, and secure. Maintain inventory of equipment and components, and track their usage and availability.

  • Testing and Troubleshooting: Conduct tests, experiments, and simulations to evaluate network performance, reliability, and security. Identify and resolve network issues, including connectivity problems, equipment malfunctions, and configuration errors.

  • Network Protocols and Standards: Stay updated with the latest network protocols and industry standards.

  • Documentation: Create and maintain accurate documentation of network configurations, network diagrams, troubleshooting steps, and test results. Ensure documentation is up to date and accessible to other team members.

  • Lab Support: Assist users, such as Netskope internal users, network engineers, with their network-related projects, experiments and provide technical guidance and support to lab users when needed.

  • Lab Equipment Maintenance: Perform routine maintenance, upgrades, and repairs of network equipment to ensure optimal performance and longevity. Coordinate with vendors for equipment servicing or replacement when necessary.

  • Collaborate with other network engineers, technicians, or researchers to share knowledge, exchange ideas, and contribute to ongoing projects or initiatives. Participate in team meetings and training sessions as required.

  • Lab Expansion and Upgrades: Assist in the planning and implementation of lab expansion or upgrade projects. Evaluate new network technologies, equipment, and software for potential integration into the lab environment.


  • 2+ years of experience in an IT support role

  • 2+ years of experience with troubleshooting and resolving networking LAN/VLAN, Routers, Firewalls, WiFI and VPN issues

  • 2+ years of experience in network monitoring tools (what do we use?)

  • 2+ years of experience in working with audio/video services like Zoom

  • Ability to document and track network configurations and changes

  • Excellent customer service skills


  • Bachelor’s degree or higher in a relevant discipline (Information Technology, Network and System Administration, etc.)

  • Related network and security certifications are a plus


Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.