Director, Technical Documentation
Netskope
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the Position:
The Director-Documents for SASE is a leadership position. You will have a leadership role responsible for delivering the documentation for the software releases and solution design guides. She/he must be an experienced manager, with a demonstrable background as a writer with technical knowledge about SD-WAN and security technologies, able to deliver high quality content. You will partner closely with the engineering and product teams providing feedback and process improvements to ensure the contents are delivered on time. You will also be writing the documentation in addition to managing the team.
What you will do:
- Recruit, hire and onboard new technical writers into your team.
- Mentor writers and help them develop the skills to produce high-quality documentation.
- Work cross functionally with Engineering, Product and field stakeholders.
- Streamline the documentation process and deliver content on time.
- Track and manage multiple projects across the team in a fast-paced environment.
- Identity and address feedback from the field and customers to improve quality of the content.
Job requirements:
- 10+ years as a technical writer, with at least 5 years leading writing teams and experience planning and managing projects.
- Experience researching and writing technical documentation.
- Knowledge of SD-WAN, security technologies and related products.
- Excellent communication skills, and experience collaborating with internal customers and stakeholders.
- Experience in reviewing the content and performing edits to help the team deliver content more clearly, concisely, and accurately.
- Ability to grasp new technologies quickly and to manage multiple projects simultaneously.
- Bachelor’s degree in technical writing, journalism, communications, or a related field required, MS/MA strongly preferred.
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