Customer Experience Manager
Outreach
Customer Service
Seattle, WA, USA
USD 70k-120k / year + Equity
Posted on Jan 15, 2026
About Outreach
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.
About the Team
This role sits within the Product Operations team, embedded in the Product organization at Outreach. As a Product Ops team member, you’ll support Product and Engineering and cross-functional teams (Sales, Marketing, Customer Success, Professional Services, Business Systems), helping ensure operational excellence and alignment across your assigned programs. You’ll help programs land effectively and deliver impact. You’ll work closely with leaders and team members across Outreach, supporting the execution of our core rhythm of business and strategic initiatives.
This role reports to the Director of Customer Experience.
The Role
You are an organized and proactive team player who excels at coordinating projects and supporting cross-functional teams. You bring clarity to complexity, help drive progress, and take responsibility for your assigned tasks. You’re not just a doer—you’re a connector and collaborator who helps turn plans into action. You’re eager to learn, adaptable, and ready to contribute to initiatives that move the business forward.
You likely:
See the big picture but are comfortable digging into the details
Build trust and work effectively across teams, even without direct authority
Ask questions and help challenge the status quo when needed
Communicate clearly and with empathy
Move quickly, learn on the job, and adapt to change
Care about outcomes for the business, the team, and the customer
Your Daily Adventures Will Include:
- Program Coordination: Support the execution of program areas, ensuring alignment with business goals and customer needs. Help track milestones, resolve blockers, and keep projects moving forward.
- Change Support: Identify opportunities for improvement and help mobilize teams to deliver change.
- Stakeholder Collaboration: Work with stakeholders across the organization to help define priorities, remove obstacles, and support program objectives. Facilitate regular syncs with product, engineering, marketing, operations, sales, and security.
- Reporting & Communication: Track performance and communicate updates to stakeholders. Prepare and refine slide decks, executive summaries, and enablement resources to support program initiatives and leadership updates.
- Customer Focus: Ensure the voice of the customer is considered in decisions and solutions.
- Operational Support: Help bring structure to ambiguity, streamline execution, and support continuous improvement.
- Materials Creation: Assist in developing and delivering presentations and supporting materials that drive clarity and alignment across teams.
- Day to Day Operations: Help drive execution of initiatives, track progress, and adjust plans as needed. Organize and drive recurring syncs with stakeholder groups, set agendas, and ensure meetings result in actionable outcomes. Document decisions and follow up on action items.
- Metrics & Reporting: Help define and monitor KPIs for your program area. Partner with BI to support dashboards or reporting cadences.
- Problem Solving: Identify gaps or opportunities for improvement and support discovery efforts.
- Enablement: Help create enablement materials (documentation, playbooks, training sessions) to scale knowledge.
- Customer Awareness: Stay close to customer feedback and market trends relevant to your program.
Our Vision of You
- 2–4 years of experience in program coordination, project management, or customer experience roles
- Familiarity with SaaS platforms and CRM systems
- Experience supporting cross-functional programs or initiatives, preferably in SaaS, technology, or enterprise environments
- Skilled in developing and delivering presentations and enablement resources for diverse audiences
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
70000 - 120000 USD a year
The base salary range for this role is $70,000-$120,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.