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Technical Support Engineer



IT, Customer Service
Da Nang, Vietnam
Posted on Tuesday, November 21, 2023
At Paradox, we believe when you get the people's things right you can build teams that can change the world. We’re a high performance culture with laser focus on building world class products and a team that our clients love. Our flagship product, Olivia, is the AI assistant helping companies around the world reimagine the way they hire: conversations instead of job applications, automated interview scheduling, and so much more.

We’re looking for top performers who have a track record of success and want to build a company together as we continue our triple-digit growth and expand our global footprint.

We are looking for a Technical Support Engineer to support the integrity of our expanding product line. This individual will leverage their QA experience, attention to detail, and creative problem-solving skills while working collaboratively with local and remote teams to provide software testing and support for Paradox’s ever-changing product. To succeed in this position, they must have the flexibility, high-give-a-damn, and communication skills needed to succeed in a fast-paced startup environment.

Role Responsibilities

  • Triage help and support tickets, fully reproduce production issues and communicate workarounds
  • Perform manual testing of new features being iteratively developed
  • Communicate effectively, balance immediate and long term needs, and understands when to escalate critical issues to key stakeholders
  • Review and analyze client-specific system requirements and scope of services
  • Develop test cases from functional requirements to clearly convey the client/user intent

Job Requirements

  • 2+ years of experience as a manual tester
  • Strong written and verbal communication skills - Vietnamese and English, required
  • Ability to understand priority based on scope, need, urgency and relationship to business vision and goals
  • Proficient at "translating" technical information to users with a variety of skill levels
  • Ability to quickly learn new software applications and their components
  • Strong analytical and communication skills
  • Strong computer, data analysis, organizational and problem-solving skills
  • Experience in Jira preferred

Why You Should Work At Paradox

  • Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
  • Ability to make a big impact on a growing organization and drive your own growth
  • The opportunity to be part of the team building the next big thing in recruiting technology
  • Internal and external professional development, coaching, and continuous education opportunities
  • Benefits package that includes competitive performance-based salary and annual bonuses; healthcare package with annual health check-up and premium medical insurance for you and your family; free lunch; petrol, housing, and child care allowances; on-site English classes; and heaps of internal events and team buildings to enjoy

To learn more about how we're disrupting the recruiting industry, check out our website: paradox.ai

To know more about our social life, visit our fan page: www.fb.com/ParadoxVietnam

Contact our HR team: jobs.vn@paradox.ai | Skype: live:hr_17855 | Phone: (+84) 236 3788099