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Client Success Manager (AUS)



Customer Service
Sydney, NSW, Australia
Posted on Tuesday, November 21, 2023
Are you a client success professional with an insanely high give-a-damn?

Do you proudly "geek out" on the latest HR and recruiting technology?

Are you naturally curious and always looking for new ways to improve?

At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We’re helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our Conversational ATS to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloitte’s "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And we’re just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together.

When a new client implements our transformative AI solutions, they aren’t just getting a new software vendor - they’re getting a partner who takes on their challenges, goals, and successes as our own. When our clients win, we win. And behind every win is our passionate Client Success team. The Client Success team at Paradox cares deeply about our clients and loves rolling up their sleeves to help. We’re searching for someone who shares our obsession for making a big impact and providing top notch partnership to our clients. As the newest member of our small-but-mighty global CS team, you’ll play a key role in growing a new market as we expand the Paradox footprint in the APAC region.

Sound like your dream job? We want to hear from you!

As a Client Success Manager, you will be responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, renewal and expansions.

  • Be the primary account manager to Paradox clients within Australia and New Zealand, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
  • Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
  • Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
  • Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions
  • Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and creative new solutions for your clients
  • Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities

Experience & Skills Required

  • 3+ years of experience in client success, customer service or account management roles
  • 3+ years of experience supporting or implementing HR/recruiting software solutions, either in house or as a software provider
  • Technical understanding of HR technology ecosystems, including ATS, CRM, HCM, and other related technologies
  • Experience educating clients on products and providing ongoing training to users
  • Comfortable working remotely with a cross-functional team and clients across different time zones
  • Ability to work remote from home in Melbourne, Sydney, or other location in the Australian Eastern Time zone
  • Authorization to work in Australia

Why You Should Work At Paradox

  • Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
  • Ability to make a big impact on a growing organization and drive your own growth
  • The opportunity to be part of the team building the next big thing in recruiting technology
  • Internal and external professional development, coaching, and continuous education opportunities