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Product Designer - Internal Tools



Product, Design
United States · Remote
Posted on Tuesday, April 23, 2024

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

About the team

The Product Design team is a crucial organization in the pursuit of delivering high-quality tools that help local businesses grow their customer base. This means we have to be extremely empathetic in our approach to design, and this starts with the team. We're focused on building a diverse team capable of being supportive and creative throughout all of the collaboration and feedback present in any healthy design team. Building a strong, supportive, and empathetic Product Design team means we aim to hire the best folks no matter where they live.

This role is open to remote or hybrid. For those living in the area surrounding Lehi, Utah, this role will require you to work at least 3 days a week (Tue, Wed, Thur) in our Lehi, UT office.

About the role

As a Product Designer, you’ll partner closely with product managers, designers, and engineers to build and ship creative solutions and experiences to customers running small businesses all over the world. You’ll design workflows, interactions, prototypes, and visuals that are thoughtful and practical, leading to a direct impact on Podium, our customers, and their customers.

Our Internal Tools experience plays a pivotal role in supporting Onboarding Managers, Customer Success Managers, and CX teams. Your designs will empower these teams to seamlessly guide new and existing customers through setup, activation, and expansion opportunities. You'll collaborate closely with stakeholders to understand user needs, conceptualize solutions, and iterate designs based on feedback. Your work will directly impact the way our teams engage with and support our customers, driving enhanced user experiences and successful outcomes.

What you will do

  • Collaborate with Product Managers, Customer Success teams and other designers to design end-to-end features for various product areas leading to business impact for Podium and our customers.
  • Develop, maintain, evolve, and design within style standards (spanning desktop and mobile), with an eye towards efficiency and a consistent user experience.
  • Conduct user research to understand our customers and their needs.
  • Work cross-functionally with Product, Marketing, and Engineering partners representing design at Podium, providing and seeking feedback, and participating in feature prioritization and planning.
  • Seek out feedback from peers and customers and apply what you learn to elevate your design solutions.

About you

  • You have a solid portfolio showcasing a strong foundation in typography, interaction design, and visual design.
  • You have case studies that demonstrate your ability to design solutions that meet user needs, product requirements, and business goals across mobile, web, and desktop applications.
  • You have experience in product design organizations and working cross-functionally with Product and Engineering to develop strategy and rationale for new features and product directions.
  • You have strong written and verbal skills. You clearly explain design decisions and rationale grounded in design and usability principles, even to team members who don't share your background.
  • Understanding of technical constraints and can effectively balance quality and speed.


  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan with competitive company matching
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees
  • Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.