Outbound Manager, Predict
SWORD Health
United States
Posted on Oct 22, 2024
Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.
Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.
We are seeking an energetic and dynamic Outbound Lead to join our Concierge team. This individual will be responsible for driving team performance, managing operational tools, and partnering with technical teams to ensure optimal performance. The role involves a combination of leadership, coaching, and hands-on support to motivate and guide the outbound call center team toward success.
What you'll be doing:
- Outbound Calling (50% of time): Place calls to members eligible for Sword’s benefit; : communicate effectively and enthusiastically to encourage and motivate potential members to enroll in Sword’s digital physical therapy services.
- Team Support & Motivation: Inspire and motivate the outbound team to reach higher levels of achievement through coaching, feedback, and recognition.
- Team Management: Assist in the daily operations of the outbound team, ensuring administrative tasks are completed effectively.
- Tool & Technology Management: Ensure all systems and tools used by the team are functioning properly, collaborating with Predict’s technical team to troubleshoot issues.
- Performance Monitoring: Track team performance, analyze outcomes, and work on strategies to boost both team and individual achievements.
- Technical Partnership & Innovation: Partner with technical teams to explore and implement new technologies, including experimenting with AI-driven solutions to enhance team productivity.
- Knowledge Sharing: Reinforce the team’s knowledge base and help build a culture of continuous improvement.
What you need to have:
- Experience in outbound sales or call center environments, with a focus on supervisory roles.
- Strong communication skills and the ability to coach, motivate, and manage a team.
- Familiarity with CRM systems and outbound calling tools.
- Experience with helpdesk or similar operations including escalation flows and the tools to manage them.
- Problem-solving skills with the ability to troubleshoot technical issues.
- Ability to thrive in a fast-paced, evolving start-up environment.
- Excellent organizational and multitasking skills.
- Ability to collaborate across departments and drive cross-functional projects.
US - Sword Benefits & Perks:
• Comprehensive health, dental and vision insurance*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to Coursera Learning Platform
*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.