Technical Account Manager, TAM - Global Marquee Accounts
Tetrate
This job is no longer accepting applications
See open jobs at Tetrate.See open jobs similar to "Technical Account Manager, TAM - Global Marquee Accounts" Sapphire Ventures.Position Summary
Tetrate is looking for our first Technical Account Manager, TAM – Global Marquee Accounts dedicated to our growing portfolio of enterprise customers. This is a new role that will set the standard for a new team, a successful candidate will have the opportunity to take on a leadership role as Tetrate and the team grows. We seek an ambitious individual who thrives in fast execution, can overcome ambiguity, and is a self-starter.
As the TAM, you will:
- Position Tetrate for account expansion, by helping customers’ achieve their objectives with Tetrate products, and uncovering new opportunities
- Own Tetrate’s relationship with the customer technology leadership and implementation team, earn their trust, demonstrate Tetrate ROI, and drive product success as the “trusted technology strategy advisor” — backed by Tetrate’s executive, R&D, sales, services, and support teams
- Support Tetrate customers throughout their journey, from planning, through implementation, and structuring design partnerships to exploring future product capabilities
- Build the customer implementation & adoption playbook from your first-hand learnings as well as cross-functional internal expertise for the broader customer base
Your success will be measured by:
- Successfully implementation of Tetrate’s platform, achievement of production use cases, and breadth of user adoption
- Customers’ realization and recognition of Tetrate ROI
- Growth in NDR (net dollar retention) for customer accounts
Responsibilities
- Run Tetrate’s post-sales program for marquee enterprise customers:
- Tailor post-sales program to customer business goals, including check-ins, QBRs, upgrades scheduling, customer education initiatives
- Work alongside the Customer Engineering team to project-manage professional service delivery
- Help PM collect, organize, and assess customer requests
- Help the field teams identify new use cases and upsell opportunities
- Lead bi-directional communication with customers’ working team and executive stakeholders
- Identify and drive strategic discussions across customer users and buyers
- Author customer-facing messages to represent Tetrate PoV
- Collect, synthesize, and act on customer feedback
- Anticipate customer needs based on an in-depth understanding of customer context, proactively marshall resources to prevent issues
Required skills
- Track record of working cross-functionally to leverage the “best of” internal expertise for customers’ success
- Proven expertise in building customer trust and influencing decision-makers consultatively in prior positions
- Track record of building, tracking, and facilitating the execution of complex plans with multiple workstreams and dependencies
- Fluency in modern infrastructure and DevOps technologies including: Container orchestration, networking, CI/CD tooling, observability, and security
- Nice-to-have: Infrastructure or network architecture advisory experience
- Not necessary: Hands-on software engineering skills
Qualifications
- Prior experience in technical customer success, solution engineering, or solution architecture
- Engineering undergraduate degree or equivalent professional experience required
- MBA or equivalent advanced degree a plus
- Consulting experience a plus
Location: We are a globally distributed company that is fully remote, however, this role needs to be filled in the United States, on the East Coast ideally.
This job is no longer accepting applications
See open jobs at Tetrate.See open jobs similar to "Technical Account Manager, TAM - Global Marquee Accounts" Sapphire Ventures.