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IT Support Engineer

Tonal

Tonal

IT, Customer Service
San Francisco, CA, USA
Posted on Wednesday, April 24, 2024
Who We Are
Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging.
With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest.
Overview:
Tonal’s IT Support Engineer will deliver a seamless IT experience for Tonal’s growing team and drive the evolution of Tonal’s IT infrastructure. This position is a hybrid role, combining remote and on-site IT support, with up to 50% on-site presence at Tonal’s San Francisco office required.

What You Will Do

  • Deliver both onsite and remote help desk support, managing and resolving technical issues across a broad technology stack.
  • Oversee IT infrastructure components including servers, VPNs, networks, and office A/V setups. Ensure systems are up-to-date and running smoothly, with an emphasis on security and efficient operation.
  • Troubleshoot and optimize network configurations (connectivity, routing, VPN, wireless) for uninterrupted service. Experience with Ubiquity/UniFi is a plus.
  • Lead IT projects from planning to execution, focusing on system upgrades, new software deployments, and automations to drive improvements in Tonal’s IT landscape.
  • Identify and implement automation opportunities to streamline IT processes, enhancing both productivity and technology performance across the organization. Experience with Okta Workflows is preferred.
  • Provide remote support for Tonal offices in NYC and Toronto as needed.

Who You Are

  • 4+ years of experience in IT support and infrastructure management.
  • Strong background as an admin on standard productivity tools: Okta, Google Workspace, Slack, AWS, Atlassian/Jira Service Desk, and MS365.
  • Experienced in firewall and VPN configuration and management, with demonstrated skills ensuring robust network security and efficient remote access solutions.
  • Familiarity with tools such as FortiNet, Twingate, VMWare, and AWS is preferred.
  • Proficient in managing both Mac and Windows environments, with a demonstrated ability to troubleshoot, analyze, and ensure efficient operations.
  • Highly effective communicator; ability to explain complex technical details and collaborate effectively across teams.
  • Ability to diagnose issues, identify solutions, and lead initiatives that improve Tonal’s IT operations.
  • Proven ability to manage, execute, and document projects effectively; proactively gets things done and ensures technology meets the needs of the business.

Extra Credit

  • Certifications such as CompTIA A+, Network+, Security+, AWS, GCP, Jamf, or similar.
  • Experience with fleet management (Kandji/InTune) and endpoint security tools (SentinelOne/CrowdStrike) to manage macOS and Windows systems.
  • A commitment to professional development and continuous learning.
  • Passionate about health and fitness and helping our members be their strongest.
The range of base salary for the position is between $105,000 - $135,000 USD plus equity and benefits. We take into consideration an individual’s background, experience, and location in determining their salary. This role is also eligible for health insurance, retirement savings benefits, life insurance and disability benefits, flexible paid time off, parental leave, and other additional benefits.
At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!
Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.