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Revenue and Billing Operations Manager



Sunnyvale, CA, USA · Remote
Posted on Tuesday, April 16, 2024

At Yugabyte, we are on a mission to become the default transactional database for the cloud. We are well underway on this journey with YugabyteDB, the open source, high-performance, distributed SQL database that runs on any cloud and enables developers to get instantly productive using well-known APIs. We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.

We announced a $188M Series C round at a $1.3B valuation in October 2021, however we very much believe we are still in the early stages of our company’s journey. The transactional database market is estimated to grow from $40B in 2021 to $64B by 2025. Given our database is cloud-native by design, has on-demand horizontal scalability, and allows for geographical distribution of data using built-in replication, we are extremely well-positioned to address the market need for geo-distributed, high-scale, high-performance workloads.

About the Role

As only the second hire on the finance team, this is a critical role that will help build the foundations of Yugabyte’s FP&A team. You will own the forecasting and budgeting process, assist in long term modeling, and help assist with key financial reporting to our management team and investors. You will also have the opportunity to assist with Sales Ops related projects on an as needed basis.

Role and Responsibilities

  • Lead process improvement and automation of Billing and Collection tools including: Oracle Netsuite, Stripe, Orb, Cloud Marketplaces, timecard tracking, in-house dev tools
  • Collaborate cross-functionally with teams such as GTM Operations, product management & engineering, and IT to identify areas for enhancing the customer experience and streamline Order-to-Cash processes
  • Implement and maintain customer onboarding procedures including customer records and structure, new customer data templates, review contracts for billing terms, credit policies, and fulfilling customer onboarding requests
  • Continue to develop and implement policies and procedures to scale with the business
  • Develop and implement credit policies and procedures to manage credit risk effectively
  • Create cloud marketplace private offers and address inquiries from customers
  • Review new subscriptions / customers for proper revenue recognition & billing configuration
  • Monitor and update existing customers based on upgrades, downgrades or amendments to contracts
  • Responsible for all billing, accounts receivable, and collections reporting including communication with customers, sales team members, executives, and other stakeholders
  • Complete Month end close journal entries, reconciliations, cash forecasts, and fluctuation analysis in the Order-to-Cash cycle
  • Validation of monthly revenue and deferred revenue from usage based customers
  • Develop and maintain key performance indicators (KPIs) related to billing operations, revenue collection, and customer billing
  • Research implications of sales-type taxes: US sales tax, CT, withholding taxes, GST/HST, VAT and document and implement conclusions on taxability of transactions
  • Prepare related monthly/quarterly sales tax filings and quarterly nexus reviews

Required Experience

  • Bachelor Degree in Accounting, Finance or related field
  • Minimum 5+ years of experience working in billing in a high-growth SaaS or Software environment
  • Experience with specifically high volume, low dollar B2B business processes
  • Excellent organisational abilities, attention to detail, strong written and oral communication skills
  • Proven ability to work in a cross-functional, fast-paced environment and lead complex initiatives
  • Proficiency in Salesforce, NetSuite (or similar ERP systems), Stripe, Orb or Metronome (or similar usage billing tool), Cloud marketplaces (GCP, AWS, Azure), Microsoft Office (Excel) and Google Suite (sheets and docs)

Compensation and Benefits
We are committed to the principle of equal pay for equal work. The cash compensation for this role is market-competitive, ranging from $120,000 to $130,000. Additional benefits include equity options, comprehensive health plans, retirement benefits, and unlimited paid time off (PTO).

Equal Employment Opportunity Statement:
As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
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