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Portfolio Jobs

Looking for your next role? Take a look at these exciting jobs at Sapphire Ventures’ portfolio companies. Our Talent team is passionate about connecting you to your dream job!

Technical Support Engineer

Yugabyte

Yugabyte

IT, Customer Service
Bengaluru, Karnataka, India
Posted on Tuesday, July 2, 2024

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs.We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.

Join the Database Revolution at Yugabyte.

Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world's leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.

Role

As a Support Engineer, you'll be a member of the fast-growing Customer Support team, and be responsible for providing specialised support for Yugabyte Customers. You'll support the entire Yugabyte stack ( Database, Platform, SQL, Eco-system). You will be working with other Support team members, Engineering, Account team and Customers to provide world class Support experience to our Customers. This position will be need to provide coverage in APJ hours

Responsibilities

  • Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
  • Work with our developers to identify defects and opportunities for product improvement
  • Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
  • Provide an analysis of our existing customer base to avoid and minimize risks in the install base
  • Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
  • Develop and contribute to internal and external knowledge bases
  • Provide support on weekdays and also off-hours on an as needed and scheduled rotational basis
  • Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Yugabyte platform.

Required Experience

  • Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback
  • 3+ years of experience with Postgres Administration and Performance Tuning.
  • 2+ years of experience working in Product Support team
  • 1+ years of experience working with Cassandra Database
  • 1+ years of experience working as SQL developer
  • Participate in weekend on-call support
  • Flexible to work in APAC (early morning IST)
  • Entrepreneurial spirit and are not afraid to take on new challenges
  • Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
  • Professional experience troubleshooting at least three of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, Cassandra, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
  • Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full stack web development experience.
  • Experience flexible, degree in a technical background preferred.
  • Candidates must be based in India
Equal Employment Opportunity Statement:
As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
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