Job description

Splashtop is seeking a driven, hardworking, and adaptable Account Manager who will join our growing Customer Success Team. The ideal candidate is customer-centric and understands how Customer Success can drive growth.

As a leader in secure remote desktop access and remote support software, Splashtop transforms how businesses connect, collaborate, and thrive in the digital era. From multinational enterprises and academic institutions to small businesses, MSPs, and individuals, our cutting-edge solutions deliver an unparalleled in-person experience with the security IT can trust. Our secret? Products that just work – and customers who love them. With a Net Promoter Score of +93 (wow!) and trust from 85% of the Fortune 500, we’ve climbed to Unicorn status with a $1 billion valuation, and we’re not stopping anytime soon. Now, we're looking for bold, innovative, and customer-focused individuals to join our Cupertino, CA Team!

What will you do in this role?

As an Account Manager you will plan and execute the strategy to cultivate regional territory, renew customers’ accounts, drive revenue growth, and expand Foxpass’s footprint. You are a systematic hunter who uses the latest revenue operations practices and technologies to identify expansion opportunities. You will be responsible for our Foxpass book of business. Foxpass is an out-of-the-box solution that enables IT & engineering teams to use advanced access control within minutes. Say no more to employee mistakes and costly security breaches. Fully managed, cloud-hosted authentication that is easy to set up and manage, while giving you the privacy and security you need.

How You'll Make an Impact

Identify and assist customers in onboarding or other stages in the customer lifecycle who need assistance deploying or adopting

Become an expert in translating the value of Foxpass Cloud RADIUS, highlighting the solutions we provide into the language and metrics of the customer to sell the outcome impact to business buyers

Contribute to overall company retention goals by retaining and growing pipeline and portfolio via cross-sell opportunities and upsells. Be accountable for providing weekly report into your activities and accurate forecasts

Proactively drive product adoption and long-term usage with your customers, establishing a cadence for customer engagement

Partner with our Product and Sales teams to relay customer needs, experience, areas for improvement.

Be the voice of the customer by relaying key needs, use cases, feature requests, etc. that can help shape the product roadmap and benefit our customer's long term.

Do you have what it takes? Requirements:

Ideal candidate, possesses experience in 3 of the 5 experiences below (all 5 is a bonus):

1. Prior SaaS experience as an Account Manager

2. Security (network, data, Identity Management or compliance) sales experience

3. Large organization (over 2000 emp.) sales experience (AE or AM) in a hunting role

4. SLED experience, have worked in or with schools or local government

5. Cybersecurity and enterprise Networking

Other requirements

1. 3+ years of Account Management experience in the SaaS account Manager owning and expanding a book of business
2. Proven record of expanding small footprint deals into larger 6 figure deals
3. Demonstrated early-stage growth firm sales success
4. Thrive on sustaining high activity levels across all channels, including demonstrated success with multi-threaded tailored outreach using the latest rev-ops tools such as LinkedIn Navigator, ZoomInfo and others.
5. Demonstrated ability to communicate, present and influence credibly effectively at all levels of the organization, including executives and C-level in the mid-market sized organizations.
6. Excellent written and verbal communication skills plus the ability to build professional rapport quickly in meetings (phone) with all levels of stakeholders.
7. You are a team player with a record of accomplishment of excelling in fast-growing environment and achieving goals.
8. Highly organized and customer centric
9. Ability to work independently and with a team in a fast-paced environment focusing on accuracy and timeliness.

Bachelor’s Degree or equivalent experience (preferred)

What We Have for You

A team of passionate and dedicated individuals who care deeply about being a trusted partner, product expert & customer advocate

Opportunities for growth and personal development within a highly dynamic team

Hybrid Schedule