Who we are?

As a leader in secure remote access and remote support software, Splashtop transforms the way businesses connect, collaborate, and thrive in the digital era. From multinational enterprises and academic institutions to small businesses, MSPs, and individuals, our cutting-edge solutions deliver an unparalleled in-person experience with the security IT can trust.

Headquartered in San Jose, California, and with a global presence spanning Hangzhou, Tokyo, Taipei, Singapore and our European headquarters in Amsterdam, Splashtop is at the forefront of revolutionizing remote connectivity. Our dynamic team of ~350 Splashtop colleagues is dedicated to serving over 200,000 corporate customers worldwide.

Overview

We are seeking a strategic and customer-focused Marketing Development Representative (MDR) to enable customer-centric revenue growth, drive account expansion, and optimize Customer Lifecycle Value (CLV). This role focuses on re-engaging dormant accounts, following up on marketing campaigns to engage customers throughout their journey, enhancing their experience, product adoption, revenue expansion. The ideal candidate will excel at leveraging customer insights, fostering strong relationships, and collaborating cross-functionally to deliver measurable results.

The key responsibilities of this role will require you to:

• Follow up on customer webinars, email nurtures, and content syndication campaigns to identify needs and set meetings. In addition, ensure a smooth transition to Account Management and Customer Marketing teams.
• Collaborate with Customer Marketing and Account Management to drive revenue through expansion, upsell, and cross-sell opportunities.
• Partner with Customer Marketing, Account Management, and Product teams to identify growth opportunities and at-risk accounts, aligning strategies to drive expansion and improve retention.
• Proactively engage with customers via phone, emails and chat to drive customer retention, reduce churn, and maximize NDR.
• Leverage CRM and track engagement through outreach tools.
• Consistently meet or exceed monthly targets.

Who you are?

We’re looking for candidates who meet the minimum qualifications. Preferred qualifications are a bonus and not a strict requirement.

• 2+ years of account development, customer growth & expansion.
• Expertise in campaigns follow up, 1:1 outreach and working with existing customers.
• Proven ability to collaborate effectively with Account Management and Customer Success teams.
• Experience with tools like Salesforce, ABM, Excel, Salesloft.
• Strong analytical, presentation, written and communication skills.
• Experience at a fast-paced, high-growth company.

Splashtop is a proud equal opportunity employer, dedicated to creating an inclusive workplace that celebrates diversity. We value the unique skills and experiences brought by individuals from all backgrounds and identities, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, socioeconomic background, or individuals reentering the workforce. We especially encourage applications from underrepresented groups such as women, racial and ethnic minorities, LGBTQ+ individuals, people with disabilities, and veterans. At Splashtop, we believe diversity drives innovation, and we are committed to fostering an environment where everyone feels welcomed, respected, and valued.