TRACTIAN
TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.
Design and scale customer onboarding and education programs, reducing dependency on 1:1 sessions and accelerating time to value.
Structure and evolve user recognition and expert programs (e.g. key users, advanced users, expert certifications) as part of the customer education journey.
Define clear criteria to identify and segment successful users based on product usage, engagement, and measurable results.
Build education paths that reflect different customer realities, such as Enterprise and Mid-Market, balancing depth, scalability, and value.
Translate real customer usage and outcomes into educational assets, best practices, and reference examples.
Partner with Product, Customer Success, and Marketing to ensure education programs reflect how customers actually succeed with the product.
Maintain and evolve customer-facing educational content, including onboarding materials, documentation, and self-service resources.
Deliver live and on-demand training sessions focused on product usage and best practices.
Track education performance and engagement, using data to continuously improve learning programs.
Experience in Customer Education, Customer Onboarding, Learning Experience, or similar roles in a B2B SaaS environment.
Strong ability to structure and scale learning programs for different customer segments.
Proven experience translating product usage and customer results into educational content.
Hands-on experience creating onboarding flows, training programs, certifications, or expert tracks.
Familiarity with LMS platforms, digital learning tools, and content creation formats.
Strong cross-functional collaboration skills.
Ability to work with data and usage signals to inform education strategy.
Excellent written and verbal communication skills in English.
Experience in industrial maintenance, IoT, or industrial technology sectors.
Background in instructional design or technical writing.
Familiarity with tools like PostHog, Amplitude, Heap, or similar analytics platforms.
Public speaking experience, with the ability to conduct training sessions and customer webinars.
Previous experience working in a Customer Success or Support team.
• Competitive salary and stock options
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• R$1.035/month for meals allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities